Order Processing: 

Delivering your order to you in a fast and efficient manner is one of our key priorities. Please allow 5-7 business days for order processing. Please note orders are processed Monday to Friday during standard business hours. If you have ordered an item(s) that is out-of-stock or sold-out, we will advise you as soon as possible to amend your order. 

Delivery:

We ship with Aramex. Please allow for the below approximate delivery time frames across New Zealand. Rural and some residential areas may require additional day(s) for delivery. Additional delays may also occur if further payment or address information is required.

Auckland – 2-3 Business Days
North Island – 2-4 Business Days
South Island – 3-5 Business Days
Rural (ALL NZ) – 3 Additional Business Days - Orders are transferred to local NZ Post Depots for delivery

Please supply a physical delivery address where someone will be present to receive the delivery. Aramex standard service is Authority to Leave. The parcel is to be left in a safe place upon delivery if available. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card. Deliveries are made Monday to Friday.

Delivery Charges:

• Orders of $85.00 and over, we provide FREE standard* delivery to any address within New Zealand.
• Orders under $85.00, a $5.00 charge is applied for standard* delivery to any address within New Zealand. 

*Standard delivery covers regions within the North Island & South Island only. Excluding outer NZ Islands + Pacific Islands. An additional $10 shipping charge will be added to outer New Zealand Island orders (e.g. Waiheke, Great Barrier, Stuart Island). Our Customer Service team will be in touch with you regarding this charge post checkout. For customers based in the Pacific Islands who would like to place an order, please contact us at NZllamas@cotopaxi.co.nz.

We strongly advise all customers to check goods received thoroughly upon delivery before the disposing of packaging, removing any attached tags and/or wearing/using the product. If the package looks tampered with upon delivery, please take images and contact us immediately to ensure we can promptly provide a resolution. 

TAXES: All prices include the 15% New Zealand GST Tax rate.

MODE OF PAYMENTS: We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and PayPal.

PACKING SLIPS

We’re making it easier — and more sustainable — for you to access your packing slip.

Just scan the QR code on your package’s courier label to view your packing list online. Printed copies will not be included with your order.

For further information contact us at: Nzllamas@cotopaxi.co.nz