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Shipping

SHIPPING & DELIVERY INFORMATION

Cotopaxi NZ ships orders from our Auckland based distribution centre. We provide FREE standard* delivery for orders over $85.00 to any address within New Zealand. Orders under $85.00 will incur a $5 shipping fee.

North Island & South Island only. An additional $10 shipping charge will be added to outer New Zealand Island orders (e.g. Waiheke, Great Barrier, Stuart Island). Our Customer Service team will be in touch with you regarding this charge post checkout. For customers based in the Pacific Islands who would like to place an order, please contact us at NZllamas@cotopaxi.co.nz.

ORDER STATUS & TRACKING

We use courier service, PBT. All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment from our warehouse. Processing time can be interrupted by online security checks, shipping restrictions, and payment authorisation. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.

You can track your order at www.pbt.co.nz

DELIVERIES

Standard Courier: This takes approximately 1-5 working days to reach you from the time of order, depending on the distance of your location from our Auckland base.

PBT Couriers make deliveries between standard working hours from Monday-Friday.

Once your order is dispatched, you will receive an email with tracking information. You can track the delivery status of your order through the PBT website. Please provide your contact number under the address selected at checkout for the courier company to contact you in case there are any issues with accessing the delivery address, etc.

Rural & Outer Island Courier - If your delivery address is in a rural region or outer island, your package will be initially processed by PBT couriers and then passed onto Rural NZ Post for delivery to be made. Please allow 2 additional days for delivery on top of a standard delivery timeframe.

TAXES

All prices include the 15% New Zealand GST Tax rate.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and Paypal.