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We’ve extended our return window for the holidays!

Orders place Nov. 1-Dec. 31, 2021 can be returned until Jan 31, 2022.

Refunds for store credit are free. For refunds to credit cards and Paypal, we deduct $5 to cover shipping and restocking costs. If you opt for store credit, you’ll receive a $5 bonus, plus the chance to score more cool gear!

When preparing your return, please ensure tags are still intact and that items are unworn and unwashed. Items marked as "Final Sale" are not eligible to be returned.

Have more questions? Need to return an item? Visit https://returns.cotopaxi.com

*Excludes Puerto Rico

HOLIDAY GIFT WITH PURCHASE

It’s not too late to save on gifts for the holidays. Get free gifts when you spend $100 or more.

To Redeem:

Offer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.

Shipping

SHIPPING & DELIVERY INFORMATION

Cotopaxi NZ ships orders from our Auckland based distribution centre. We provide FREE standard* delivery for orders over $85.00 to any address within New Zealand. Orders under $85.00 will incur a $5 shipping fee.

North Island & South Island only. An additional $10 shipping charge will be added to outer New Zealand Island orders (e.g. Waiheke, Great Barrier, Stuart Island). Our Customer Service team will be in touch with you regarding this charge post checkout. For customers based in the Pacific Islands who would like to place an order, please contact us at NZllamas@cotopaxi.co.nz.

ORDER STATUS & TRACKING

We use courier service, PBT. All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment from our warehouse. Processing time can be interrupted by online security checks, shipping restrictions, and payment authorisation. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.

You can track your order at www.pbt.co.nz

DELIVERIES

Standard Courier: This takes approximately 1-5 working days to reach you from the time of order, depending on the distance of your location from our Auckland base.

PBT Couriers make deliveries between standard working hours from Monday-Friday.

Once your order is dispatched, you will receive an email with tracking information. You can track the delivery status of your order through the PBT website. Please provide your contact number under the address selected at checkout for the courier company to contact you in case there are any issues with accessing the delivery address, etc.

Rural & Outer Island Courier - If your delivery address is in a rural region or outer island, your package will be initially processed by PBT couriers and then passed onto Rural NZ Post for delivery to be made. Please allow 2 additional days for delivery on top of a standard delivery timeframe.

TAXES

All prices include the 15% New Zealand GST Tax rate.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and Paypal.

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Get Your Gifts In Time

As the holidays get into full swing, our goal is to get your order to its destination as quickly as possible. That said, there may be shipping delays due to COVID-19's impact on the global supply chain, so we encourage you to shop early to help improve the likelihood of on-time arrival.

Shipping Option Last Day To Order To Get It By 12/24
Free Shipping, Ground Shipping, Economy Shipping Wednesday, December 8th by 11:30am MST
3-Day Shipping Sunday, December 19th by 11:30am MST
2-Day Shipping Monday, December 20th by 11:30am MST
Overnight Tuesday, December 21st by 11:30am MST

It's been brought to our attention that there are a number of fake Cotopaxi websites and outlets, across different social media and online platforms, in existence. Across the board, these are fraudulent accounts and unaffiliated with Cotopaxi. Our team is working diligently to get these sites removed, as they are a scam, and we urge people not to make purchases or engage with these fraudulent sites.

Our list of authorized sites are below and you can find our verified retailers here!

If you have already accidentally purchased from one of these fake sites, here is what you need to do.