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We’ve extended our return window for the holidays!
Orders place Nov. 1-Dec. 31, 2021 can be returned until Jan 31, 2022.
Refunds for store credit are free. For refunds to credit cards and Paypal, we deduct $5 to cover shipping and restocking costs. If you opt for store credit, you’ll receive a $5 bonus, plus the chance to score more cool gear!
When preparing your return, please ensure tags are still intact and that items are unworn and unwashed. Items marked as "Final Sale" are not eligible to be returned.
Have more questions? Need to return an item? Visit https://returns.cotopaxi.com
*Excludes Puerto RicoOffer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.
The humanitarian catastrophe unfolding in Ukraine is threatening lives, infrastructure, and livelihoods, driving food shortages, and causing significant mass displacement. Over 2.5 million people have fled Ukraine in the last three weeks, and it is estimated there could be 4 million Ukrainian refugees in the region if the conflict continues. The crisis is on track to become Europe’s largest refugee crisis since World War II.
Cotopaxi’s foundational purpose is to support the global population and eradicate extreme poverty. While our long term focus lies in the Americas, we are committed to supporting our impact partners when significant and unprecedented humanitarian needs arise. Mercy Corps, a long time Cotopaxi impact partner, has team members on the ground in Ukraine, Romania, and Poland, working quickly to understand the evolving needs and to support those impacted.
From Mercy Corps:
“The situation [in Ukraine] is highly fluid, and Mercy Corps’ response will remain flexible to ensure we are supporting those most in need and also in coordination with other humanitarian organizations to ensure the greatest impact. We are currently funding local organizations that know their community needs best and are already working quickly to provide assistance to refugees and Ukrainians inside the country. We expect the greatest needs to be in eastern Ukraine as intense conflict decimates food supplies, infrastructure and access to water, electricity, healthcare and all essential services.”
Current support Mercy Corps is providing in Romania, Poland, and Ukraine:
We are honored to partner with Mercy Corps on such a critical endeavor, and invite our Cotopaxi community to join us in supporting their efforts.
Listen: Mercy Corps CEO Tjada D'Oyen McKenna speak about their initial on-the-ground response to the Ukraine crisis.
About Mercy Corps
Mercy Corps is a global team of 5,400 humanitarians working to create a world where everyone can prosper. In more than 40 countries affected by crisis, disaster, poverty, and climate change they work alongside communities, local governments, forward-thinking corporations, and social entrepreneurs to meet urgent needs and develop long-term solutions to make lasting change possible. In 2021, Mercy Corps reached over 50 million people.
Frequently Asked Questions
Q: This issue is highly political here in the U.S. and is receiving a lot of news coverage. Why has Cotopaxi decided to take a stand on this particular topic?
A: First and foremost, this is a humanitarian crisis. At Cotopaxi, we affirm the equal dignity of all people and have always planted our flag alongside refugees. Further, displacement from human-caused crises is one of the greatest drivers of global poverty. To effectively counteract economic inequality, we must assist refugees.
Q: How do you decide which humanitarian crises to support?
A: There are moments when we feel we must stand up and use our networks to help those in need. Specifically, we activate when:
As an example, Cotopaxi has been actively assisting response and resettlement for Venezuelan refugees since 2018, and in Fall 2021 we supported refugees seeking resettlement as a result of the conflict in Afghanistan.
Q: How are you ensuring that the money you are donating is reaching people who need it and not falling into the wrong hands?
A: 100% of customer donations generated through the Cotopaxi Foundation donation page between 3/15-4/15 will be donated directly to Mercy Corps, a longstanding and highly respected Cotopaxi nonprofit partner. With your support, Mercy Corps will be able to reach more Ukrainians during a crucial period.As the holidays get into full swing, our goal is to get your order to its destination as quickly as possible. That said, there may be shipping delays due to COVID-19's impact on the global supply chain, so we encourage you to shop early to help improve the likelihood of on-time arrival.
Shipping Option | Last Day To Order To Get It By 12/24 |
---|---|
Free Shipping, Ground Shipping, Economy Shipping | Wednesday, December 8th by 11:30am MST |
3-Day Shipping | Sunday, December 19th by 11:30am MST |
2-Day Shipping | Monday, December 20th by 11:30am MST |
Overnight | Tuesday, December 21st by 11:30am MST |
It's been brought to our attention that there are a number of fake Cotopaxi websites and outlets, across different social media and online platforms, in existence. Across the board, these are fraudulent accounts and unaffiliated with Cotopaxi. Our team is working diligently to get these sites removed, as they are a scam, and we urge people not to make purchases or engage with these fraudulent sites.
Our list of authorized sites are below and you can find our verified retailers here!
If you have already accidentally purchased from one of these fake sites, here is what you need to do.