Refund policy
We provide easy returns and exchanges for New Zealand orders placed within 30 days of purchase, and up to 14 days after you initiate the return process. Please ensure that items are unworn, unwashed, undamaged and tagged. You can email us at NZllamas@cotopaxi.co.nz or fill out our returns form below to initiate a return. Please note that items marked as ‘Final Sale’ are not eligible for returns or exchanges. Please do not hesitate to contact us if anything seems amiss.
Returns form here.
PACKING SLIPS
Looking for your packing slip? Just scan the QR code on your package’s courier label to view your packing list online. Printed copies will not be included with your order. Please ensure order numbers are on returns.
