Truly sustainable design includes a backup plan. If there's a problem with your gear, we'll happily repair it, replace it, credit your return, or reward you for trading it in.
We provide easy returns and exchanges for US* orders within 30 days of purchase. Items purchased in November and December can be returned or exchanged until January 31st of the following year.
Exchanges and refunds for store credit are free. For refunds back to the original payment method, we deduct a $5 restocking fee.
When preparing your return, please ensure tags are still intact and that items are unworn and unwashed. Items marked as “Final Sale” are not eligible to be returned.
It’s not too late to save on gifts for the holidays. Get free gifts when you spend $100 or more.
To Redeem:
Offer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.
Cotopaxi Is Climate Neutral Certified
For a fourth year in a row
What does Climate Neutral Certified mean?
Climate Neutral (CN) is a nonprofit organization that assists brands in measuring their carbon footprint and becoming 100% carbon neutral. With CN’s help, we've undergone the process of measuring our carbon footprint and working to offset those emissions.
CN has a three-step process for certification. The first step? Creating a solid estimate of our carbon emissions across every aspect of our business. Cotopaxi’s total carbon footprint is 13,859 tCO2e (tonnes of carbon dioxide equivalent). Consult the diagram to the left for a full breakdown of our contributors.
Total tonnes of carbon dioxide equivalent for offsetting: 13,859 tCO2e
We Offset
After measuring our emissions, we worked with Pachama and BEF to purchase carbon offsets from verified and vetted offsetting projects. By purchasing a carbon credit, one tonne of carbon is removed or avoided from entering the atmosphere. When we purchase the same amount of carbon credits to equal our total C02 calculated footprint, we become carbon neutral.
Examples of carbon offsetting projects we purchase carbon credits from:
Mersin Wind Project (Turkey)
Soluglu Wind Farm Project (Turkey)
AgroCortex Reforestation Project (Brazil)
Guyuan Wuhuaping Renewable Wind (China)
Manantiales Behr Wind Project (Argentina)
We Are Reducing
In 2020, we worked toward implementing a comprehensive plan to have 100% of our product line be made of non-virgin and responsible materials. We're also working towards eliminating single-use plastics by the end of 2022.
Focus areas of reduction:
In 2021, we eliminated all single-use plastics in our packaging and replaced them with recycled or biodegradable materials. This year, we are working with our suppliers to reduce their emissions through insetting strategies as well as meeting our "3 R's". The 3R design principle requires that our products use repurposed, recycled, and third party certified responsible materials, such as organic cotton.